Frequently Asked Questions

Need further information before you purchase? We have pretty much everything answered below, if not you can always ask our friendly customer service staff in the live chat (bottom of the page).

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About the Bed

Does the bed come with a cover?

Yes, the bed comes preassembled with a Bouclé Cover in 'milk'.

Why memory foam?

Memory foam has a viscosity that cushions sore joints. How does it do this? Well sore points in the body are usually warmer than other parts of the body due to inflammation, so the memory foam responds to this slight temperature increase by being more cushion-y and contouring to that spot providing instant relief. It also does not sink with your cat’s body like other cat beds that add more pressure to already sore joints.

What are the benefits of an orthopaedic cat bed?

The Bouclé Bungalow is specially designed to provide superior joint support, ensuring that your cat can sleep comfortably and without any pain or discomfort. Unlike traditional beds that tend to flatten or lose their shape with use, our high density memory foam will never lose its shape. This ensures that your cat's joints are properly cushioned and supported, which can help prevent and alleviate joint pain and stiffness. Another important benefit is that it reduces pressure on your cat's joints when they get in and out of bed. Soft beds can sink in, making it harder for your cat to get up and down. In contrast, the firm support of an orthopaedic bed ensures that your cat can move in and out of bed without any undue strain or discomfort.

My cat has arthritis, will this bed help?

ABSOLUTELY! The memory foam in the bed has a viscosity that cushions sore joints. How does it do this? Well, sore points in the body are usually warmer than other parts of the body due to inflammation, so the memory foam responds to this slight temperature increase by being more cushion-y and contouring to that spot, providing instant relief. It also does not sink with your cat’s body like other cat beds that add more pressure to already sore joints.

Is it hypoallergenic?

Yes! The memory foam does not harbour dust particles due to the waterproof lining. The ability to wash your cover easily and frequently will ensure your bed is always clean.

Is it toxin free?

No dangerous chemicals are used to make our products, and they pass all safety tests with flying colors.

Can my dog use this bed?

Absolutely, small dogs will adore this bed. We just recommend measuring your dog first to make sure they will fit.

Does the bed have an anti-skid base?

Yes it does. The Bouclé Bungalow will never slip or move when your cat steps into the bed to rest. This is crucial for cats that suffer from joint pain.

Can my cat move the bed?

Not if it is placed on a flat surface.

What is so special about the Bouclé Bungalow?

The Bouclé Bungalow is a patent pending design. We designed it to combine orthopaedic support, practicality and aesthetics in one bed. Every cat that has ever sat in this bed has immediately fallen in love. The secret is on the way it contours to your cat’s body, so they feel secure. The Chin Rest provides the perfect height ledge for your cat to rest their little head on for when they’re on judge duty. The fabric we used on this bed is so incredibly soft and cats love rubbing their faces on the smooth edges.

I just received the bed, why is it flat?

Depending on what warehouse your order has come from, it may be vacuum sealed when it arrives. If your bed has been vacuum sealed, it is totally normal for your cat bed to be flat when you first open it up. Please allow 7 days for it to fully plump up and look like photos online. Your cat can use it right away, and it will not affect the inflation process.

What if my cat doesn't like it?

We are so sure your cat is going to love this bed that we offer a catisfaction guarantee! However if your cat decides they would rather sleep in a cardboard box, you are welcome to return the bed within 14 days of receipt. Please contact customer service with your order number on hello@catstreet.com to initiate a return.

Is the cat bed indestructible?

By a cat? Pretty much. By a dog? Definitely not.

What is the bed made from?

Our patent pending cat bed is made from our proprietary high density memory foam for your cat’s comfort.

My cat wets the bed, is this bed suitable?

Yes totally. The inner memory foam is protected with a waterproof lining similar to your own mattress protector. It has a non-permeable barrier that will protect the inner from pee as long as it is not taken off.

Is the bed waterproof?

Yes, the bed’s interior is fully waterproof, provided you do not take the waterproof lining off the memory foam pieces. The outer bouclé cover is not waterproof, however it comes off and is machine washable.

Can I get the bed in the green?

Unfortunately not. The bed comes in ‘milk’ and any other cover is an add-on.

Is the bed scratch proof?

Your cat’s claws will seamlessly run through the bouclé loops without getting caught, so it does extremely well with scratching.

Can I put the bed on the cold floor?

We highly recommend you always place the bed on a rug and not directly on a cold floor to prevent condensation, which can contribute to mould.

Will my cat overheat in the bed?

We designed the bed to allow airflow around your cat’s body. This was achieved by creating a base that supports your cat’s body weight and does not sink with it.

Covers

What is the cover material made from?

The bouclé fabric is 100% polyester, making it extremely durable and easy to wash.

How do I change my covers?

Simply zip off the cover by unzipping the base zipper to release the base mattress and then the internal zipper to release the top cushion. Then assemble the bed with the new cover. Make sure the rounded edge of the chin rest is facing to the ground, so when you flip the bed over, the rounded edge is facing upwards.

Is the cover waterproof?

No, the cover is not waterproof because we have not treated the cover with any harmful waterproofing chemicals. We designed the cover for easy machine washing, meanwhile the inner memory foam is fully waterproof in the waterproof casing it comes in. Ensuring your bed is your cat’s forever bed, no matter how many revenge pees are carried out.

Will you be releasing more covers?

Absolutely! More covers, and more colors! This is just the beginning.

Care & Washing

Can I wash the bed?

You can certainly wash the bouclé cover by zipping it off and machine washing. The inner foam is protected with a waterproof lining kit, so there is no need to wash it. Washing the memory foam pieces will damage them. If you do wish to wash the waterproof lining, simply zip it off and wash on cold. Only reassemble your bed once all covers are fully dry.

How do I wash the Bouclé Cover?

Simply zip off the cover by unzipping the base zipper to release the base mattress and then the internal zipper to release the top cushion. Wash the cover only on a gentle warm machine wash with mild detergent. Do not bleach, tumble dry or iron. Hang to dry. Please follow the care instructions on the care label attached to the cover.

How do I clean the foam?

You only need to wash the cover. Please never wash the memory foam pieces as it will damage their viscosity. There won’t be a need to wash your memory foam pieces because they are protected in a waterproof lining which will protect them from pee and other types of soiling.

How do I clean cat hair off the bed?

We highly recommend using the Furfy. The Furfy is another product we have produced, and it really is the best pet hair remover.

Sizing

What are the bed dimensions?

Outer diameter 22.5"

Inner diameter 12.5"

Outer height 6.2"

Inner height 3.5"

Chin rest width 6"

Why is it one size only?

We did extensive testing and found the perfect dimension bed that fits every cat breed comfortably, making it so much easier to shop for your cat.

Does it suit all cat breeds?

Yes it does.

Do I need to measure my cat?

No you don’t as the Bouclé Bungalow fits all sized cats.

Can two cats sleep in one bed?

Two small cats can sleep in one bed, however they will be squished, and some cats love that. If you have chonky cats, it’s best to get them one each.

Shipping

Are taxes included in the price for international orders?

Our prices do not include any import taxes. Please check with your local customs representatives for information on whether you need to pay local customs charges.

How much does the bed weigh?

4.8 lbs

How much is shipping?

Shipping in the USA is free. We offer low rate shipping to Canada and Mexico.

Where are you shipping from?

From our warehouse in Atlanta, Georgia.

I ordered multiple items and I only received one

If you ordered the bed and an additional cover, the cover will be packaged in a separate box to the bed. We always ship them out together, but UPS doesn’t always deliver them on the same day. If you have been waiting more than 3 days for the rest of your order, please contact our team on hello@catstreet.com and we can investigate for you.

How long is shipping?

All orders are dispatched within 2 business days and generally arrive within 2-3 days to most regions in the USA.

How do I track my order?

Once your order has been dispatched, you will receive tracking information with a tracking link that you can follow.

Payment

What payment methods do you accept?

We accept Amex, Visa, Mastercard. PayPal coming soon.

Do you have Klarna?

No, we don’t, sorry!

About Us

Did you create the Barney Bed?

We sure did. Julia, our founder, welcomed two new furry family members - cats Roger & Abdul in early 2022, and used her experience with Barney Bed to develop a comfortable and stylish cat bed that would meet all their cat quirks.

Are you Australian owned?

Yes, Cat St was originally designed and developed in Bondi Beach, Australia. We have since expanded to North America!

Can I collab with you?

We are always looking for cat collabs, so if you think your cat has what it takes, email us on hello@catstreet.com, and we will send you a collab form where we ask you to upload a video of your space at home.

Do you give back?

Yes! We are a regular supporter of an animal shelter in Damascus, Syria called SARA - the Syrian animal rescue association. Our founder, Julia, has personally visited this shelter and met with the shelter founder - Annie. She saw first hand the incredible work Annie does to rescue and house over 1000 dogs, 200 cats and a donkey. She also feeds starving wild hyenas that happen to roam in the vicinity of the shelter. If you would like to be involved in helping SARA in any way, we would love to hear from you. Please email hello@catstreet.com.

Do you wholesale?

We don’t wholesale at this stage, sorry.

Where is the bed made?

We take pride in manufacturing our beds in our own facility in China, despite concerns some people have about goods made in the country. We understand that China has a reputation for unethical supply chains, but we want to assure you that we take this matter very seriously. Our facility upholds strict ethical standards, including paying above fair wages to employees and complying with Oeko-Tex regulations.

As a company with years of experience in the pet bed industry (such as with our Barney Bed), we are not simply mass producers or dropshippers. We have personally designed each and every one of our products from scratch (except the Furfy), and we see them through every step of the manufacturing process. We are dedicated to producing high-quality products that will have a long lifespan, so our customers can trust in their purchase.

While we understand the desire for local manufacturing, we have found that this doesn't necessarily equate to better quality. Instead, it will always lead to a significant increase in price, sometimes up to 5 times higher. We believe in offering affordable, high-quality products, and we are committed to continuing to provide our customers with the best possible options.

How do I contact you?

Email: hello@catstreet.com

Phone Number: +1 470 524 8111

Live Chat: Click on the bubble on bottom left of the screen

Warranty

Do you offer a warranty?

Cat St offers a 12-month limited warranty for manufacturing defects only. We also offer a 3-year warranty against memory foam sagging. This limited warranty applies to defects due to faulty workmanship or materials. If you receive an item with a defect, please get in touch with us on our live chat or hello@catstreet.com and we will happily replace the item or provide you with a refund.

What is not covered under warranty?

Damages caused by rough cat/dog use. This includes but is not limited to: Bites, rips, tears, excessive scratching, stains, burns and moisture from condensation damage. Damage caused by commercial use, such as in a hotel or store.

I think my cover is faulty, what do I do?

Sorry to hear! Please contact our legendary customer service team on hello@catstreet.com with photos of your concern along with your order number, and we will assist you as soon as possible with directions on the next steps. All our products come with a 12-month warranty on manufacturing defects, so if it is a manufacturing defect, we will replace it for you in a jiffy.

Returns

How do I return my order?

You may return your bed or cover within 14 days of receipt. Please contact customer service with your order number on hello@catstreet.com and our legendary team will give the return address to send your items back to. Please ensure your items are packaged securely for shipping to prevent any damages that you will be liable for. No restocking fee will be charged on unopened returned beds. Please note in order for a return to be eligible, the bed and or cover must be undamaged, unsoiled and free of any fur or hair. The customer is responsible for return shipping costs. 

Furfy

What is the Furfy?

The Furfy is a revolutionary pet hair remover that has taken the world by storm. Its patented Japanese design harnesses the power of static electricity, making it incredibly effective at removing pet hair from any surface without requiring batteries or adhesives. The Furfy is designed to last and is built with premium materials that ensure its effectiveness for years to come. In fact, the Furfy outperforms even the best vacuum cleaners when it comes to removing pet hair. Its unique design and innovative technology allow it to effortlessly collect hair from carpets, furniture and the Cat St bed, leaving your home looking and feeling clean and hair-free.

My Furfy is not picking up hair

In order for the Furfy to work, you need to move it over the surface back and forth rapidly. Ensure you empty out the fur chamber regularly.

How is the Furfy different to other pet hair removers?

The Furfy is a patented Japanese design that is the original. Beware of cheap imitations that may resemble the Furfy in appearance, as they simply cannot match the quality and performance of the original.