Shipping policy
Christmas Shipping Cut-Off Dates
The dates below apply to Parcel Post deliveries sent to metro areas. If you’re located in a regional or rural area, please allow a little extra time for delivery.
Regular Service Order Cut-Off Dates:
USA: Monday 15/12
Canada: Wednesday 10/12
Mexico: Wednesday 10/12
Are taxes included in the price for international orders?
Our prices do not include any import taxes. Please check with your local customs representatives for information on whether you need to pay local customs charges.
How much does the bed weigh?
4.8 lbs
How much is shipping?
Shipping in the USA is free. We offer low rate shipping to Canada and Mexico.
Where are you shipping from?
From our warehouse in Atlanta, Georgia.
I ordered multiple items and I only received one
If you ordered the bed and an additional cover, the cover will be packaged in a separate box to the bed. We always ship them out together, but UPS doesn’t always deliver them on the same day. If you have been waiting more than 3 days for the rest of your order, please contact our team on hello@catstreet.com and we can investigate for you.
How long is shipping?
All orders are dispatched within 2 business days and generally arrive within 2-3 days to most regions in the USA.
How do I track my order?
Once your order has been dispatched, you will receive tracking information with a tracking link that you can follow.
